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Posts Tagged ‘HR and Employees’

Employee Handbook Tips

Thursday, January 14th, 2010

happy-employeesNo matter what size company you own or lead, an employee handbook is always a good idea. Everyone benefits from fewer misunderstanding and clear expectations. With a handbook, employees know exactly what they can and cannot do, and management has clear guidelines to follow for managing staff. In addition, employee handbooks can help your company avoid lawsuits by clearly stating company procedures.

Here are a few tips for creating an employee handbook for your company:

  • Include a Statement of Company Culture. An introduction of the company, its history, mission, and values can create a culture statement to help new employees begin to assimilate into the company
  • Keep the language simple and direct. Using legal terms and twenty-five dollar words could be confusing to employees.
  • Cover the basics. Include the company’s compliance with discrimination laws, what constitutes full- or part-time employment, how and when employees are paid, and where employees are to park. Include employee background screening policies. Consider including standards of conduct, any dress code requirements, where to address complaints, how disciplinary action is handled, and vacation, family leave, and sick leave policies.
  • Beyond the basics: Be sure to cover your company’s cell phone policy. Are staff members allowed to accept personal calls during working hours? What about when driving company vehicles?
  • What are the company’s policies on company vehicles? How will you cover military leave? Violence or sexual harassment? Drug and alcohol use? What about staff visitors during work hours? How should employees notify management when late for work or ill?
  • Have an attorney review the handbook: An employment-law attorney is equipped to advise on legality of the employee handbook. The only thing worse than no handbook is one that is not enforceable—and the only thing worse than that is a handbook that could spark a lawsuit!

Employee handbooks vary in size, scope, and detail, depending on the size and culture of the company. The important thing to remember is that even a basic handbook is a must-have for every company with employees!

Listen and Coach Your Employees to Success

Wednesday, January 6th, 2010

Listen to employeesWhat type of supervisor are you? Do you rule with a firm hand, expect your employees to live up to your expectations, and discourage feedback? Or are you more like a mentor, molding and shaping your staff members to create the most effective team possible?

Sports analogies are used often in business: we work in teams, set goals, and hit home runs, whether we work at a baseball diamond or in a coffee shop. And today’s managers are more like team coaches than strict bosses who must be obeyed—or else.

Employees are an asset; their knowledge and talents are your company’s resources. It’s up to the coach to decide how to best use those resources, for the benefit of the team. Even in today’s economy, when staffers should be happy to be employed, there is a certain balance that must be maintained between the company’s needs and the employees’ needs. To keep that balance at an optimum level, good leaders find that nurturing talent and encouraging feedback and communication are among their best tools.

Asking open-ended questions is a good way to start. Instead of a “yes” or “no” question, like “Do you have what you need to do your job?” a coach would ask, “What are the specific tools I can provide so you are most successful at your job?” The first question is confusing; a worker is likely to say “yes” to avoid looking unprepared. The second choice is better—your employee has a wide range of possible answers, none of which can be considered incorrect.

Secondary questions, such as, “I never thought about it that way. Can you explain what you mean by that?” will help employees feel valued and confident in their opinions. Encourage staffers to open up in their communication by choosing questions wisely; help them think broadly about issues, and ask for their suggestions to improve procedures and policies.

Practice the art of active listening: make steady eye contact, engage fully with your staffers, and ask clarifying questions. Nothing does more to indicate to your employees that you are listening to them and care about what they think.

The best pre-employment screening process includes employee background checks, employee credit checks, and criminal background checks. You’ll know you’re hiring safe when you screen employees before offering a position.

Employment Outlook for 2010

Wednesday, December 30th, 2009

Employer and employeeEmployment numbers are lagging indicators of the economy. While Gross Domestic Product gained 3.5% in the third quarter of 2009, payrolls continued to fall. Job losses announced in November were 11,000. The number is the lowest monthly job loss since December 2007 and the eighth consecutive month where losses were fewer than the month before. As we close out 2009, what is the U.S. employment outlook for next year?

Unemployment is expected to peak sometime next year, and remain around 10% through 2010 and into 2011. However, the huge losses suffered at the beginning of 2009, when 700,000 jobs were lost per month appear to be behind us.

In addition, temp jobs increased in November, and unemployment fell by 0.2% to 10%. Economists had expected an unchanged rate, so the drop is a good sign. The Labor Department also revised job losses for September and October, form 190,000 to 111,000 in October, and from 219,000 to 139,000 in September.

Other indicators are strengthening as well. The stock market is up and business investment in equipment and software increased in the third quarter.  According to economists, meaningful job growth is expected by the end of 2010, spurred both by federal government investment and private employer hiring. Additional indicators: consumer spending was up in November by .5%, while personal incomes were up .4%.

The average number of hours worked each week has fallen throughout the recession. But in November, the average workweek increased by .2 hour to 33.2 hours. The manufacturing workweek increased .3 hour to 40.4 hours. Still, there are 15.4 million unemployed persons in the U.S. and the number of folks working part-time due to cut hours or inability to find full-time work was little changed at 9.2%.

Americans are working hard; productivity is growing. Output rose by 4% while number of hours fell by 5%. This indicates that employers are doing more with less—and may not need to add workers just yet.

But in the long run, increasing productivity is expected to increase demand for workers, as well. What is your company’s employment plan for 2010?

How NOT to Lead and Manage Employees

Tuesday, December 22nd, 2009

lead employeesHere’s a twist on the usual employer advice. We’re going to tell you what NOT to do if you want to be a successful leader of teams or individual employees:

  • Don’t hire indifferent applicants: You can’t teach passion. Limit your hires to people with passion. Whether it’s for a hobby, their accomplishments, previous jobs, or your company, product or customers, passion is the secret ingredient that makes good employees great.
  • Don’t multi-task: Pay attention to one thing—or person—at a time. New studies show that multi-tasking is not an effective way to manage your to-do list. Encourage your employees to focus on what they’re good at, and to not try to solve every problem.
  • Don’t ignore your gut: There may be a good reason you feel you can’t trust a particular worker. However, if you feel that way about the majority of your employees, the problem is probably you—learn to give up control and to trust people. Let go of the little things and manage from a higher place.
  • Don’t be stingy: Generosity breeds loyalty. Make it part of your company’s culture to give time, energy, and presence, as well as fair pay and benefits, to the best of your physical and financial ability.
  • Don’t shut out ideas: Listen to your staff’s ideas. Out of ten ideas, you might hear eight that are just bad, one that’s promising, and one that knocks your socks off. And when you hear that great idea, execute it—make it happen. It could be good for the company and will definitely be good for employee morale.
  • Don’t be all business: If you’re not enjoying what you do, it’s not likely that the people who work for you will. Make a joke. Ask how people are. Bring in cookies. Take a half day off just to goof off. Have fun.

In the New Year, Protect Your Business’s Most Important Asset: People

Thursday, December 17th, 2009

group of happy workers on employment screening blogAny business that survived 2009 is positioned to improve in 2010. Hopefully, lending will loosen up, enabling businesses to invest in equipment or facilities. Hopefully, job losses will halt, employment will tick up, and consumers will again have cash to spend.

If your planning for next year includes adding employees, it’s a good time to reflect upon your most important asset—human capital—and plan on how you’ll inspire your people to perform at their best, while keeping them enthusiastic and productive about their work and your company.

Effective teams of workers are not happy accidents. In the leadership role, business owners and managers directly affect the performance of their teams. Hiring the right people and placing them in the right position on the right team is a delicate, but necessary practice. If it’s done well, your business will run better and more profitably.

Asking the right questions starts before the hiring process does. Ask your current staff what additional personnel they would hire, given the chance. Ask what they need. Ask what’s working and not working in their current team relationships. Listen well, and ask for input. Have a brainstorming session. While your employees may not have all the answers—or even many usable ideas—it’s important they feel included in the process. And usually, the workers on the ground are acutely aware of what’s lacking in their world.

During the hiring process, look for attributes that will fit in well with established teams. This doesn’t mean that your staff cannot work with someone who doesn’t share their musical taste or hobbies. It’s good to have a diverse group of people working toward a common goal, so everyone contributes his or her strengths. While skills can be learned, enthusiasm, a positive outlook, and passion to do well cannot. Debbie Downers will often bring everyone around them down, too.

Acknowledge and quickly deal with conflicts as they arise. It’s part of gluing a good team together. Certain rules, like fostering a sense of mutual respect, should be adhered to. Let your team know that open communication is always okay, and they’ll be more likely to put conflicts behind them.

Take the time to find the best people, thorough sound procedures, including pre-employment screening. Turnover is costly both in terms of dollars spent and goodwill lost when team members have to deal with new hires more than they should. Nurture your new hires, integrate them fully, and provide all your people the resources they need to succeed. Spend time and effort in 2010 to keep your most valuable asset—your people.

Be sure to check out our Pre-Employment Screening services. Protect your business, increase your peace of mind and lower turnover by hiring smart!

Pros and Cons of Moving to a Smaller Space to Save Cash

Thursday, December 10th, 2009

cubicle-farm on employer screening blogEmployers are surviving the economic downturn in a variety of ways. Some have cut staff, while others instituted hiring and wage freezes.

Thousands of businesses have downsized their space in an effort to reduce rent. To compensate, cubicles are getting smaller. Some employers have eliminated their “cube farms” in favor of open floor plans. Cubicle walls are becoming shorter, too. All of these efforts to squeeze more people into smaller spaces affect workers—sometimes positively, sometimes not.

If you are an employer considering a move to boost cash flow, consider these pros and cons that a tighter working conditions have on employees.

Pro: Increased accessibility. Lack of walls naturally leads to more personal interactions and in some cases, more mentor relationships.

Con: More interruptions can be counter-productive.

Pro: Increased productivity. Fewer walls mean employees tend to cut down on personal conversations and web surfing. They might fear getting caught without a cubicle to protect them!

Con: Too much interaction can lead to problems. One law firm deemed its open floor plan a failure and returned to cubicles because of too many disruptions and personal conversations.

Pro: More people in a smaller space leads to eavesdropping opportunities. It can be motivating for employees to hear each other at work. Newer staff can pick up work style and sales ideas from more experienced workers.

Con: Smaller spaces mean it’s easier for employees to pick up bad habits from each other, become stressed when listening to their quirks (such as crunching through a snack or tapping on their desk), or learn far too much personal information about their peers. All of this closeness can lead to a level of tension that might not have existed in the larger office.

7 Tips to Consider When Firing an Employee

Tuesday, December 1st, 2009

packing up deskFiring employees is not easy. For most employers, it’s not something done lightly, either—termination can have many consequences, from a decline in morale to litigation. While the tips presented here should not be considered legal advice, general knowledge and awareness is important, too. For dealing with a specific situation, a human resources professional or employment attorney can always be consulted for expert advice.

If you’re an employer faced with the unpleasant task of terminating a worker, consider the following ideas and tips to make the process a little easier on everyone:

1. Don’t do it alone: have a witness in the room. Whether it’s the HR director, the employee’s supervisor, or a non-management staff member—a corroborating witness will be handy if the employee decides to sue. A witness also discourages any allegations of misconduct, and can help keep anger in check.

2. Don’t fire anyone on their birthday: chances are slim that it would be, but it happens—and nothing makes an employer look more impersonal. During your due diligence and preparation phase prior to terminating, check the employee’s file and avoid the week around their birthday, if at all possible.

3. Compile the paperwork ahead of time: Pull together any agreements or waivers the person will need to sign. Have their final paycheck, or severance pay ready—or a document showing when it will be direct deposited to the employee’s account. Any written warnings or job performance evaluations should be handy, as well—in case you need to refer to them for specific reasons the termination is happening.

4. Be ready to give specific reasons for the termination, listing work performance issues—not personality or personal problems. And, be sure the employee knows for certain that they are being terminated. Then, listen patiently and answer questions. Don’t let the conversation go on for long, or over-explain or debate the issue. Let the employee know that the decision is final. Repeat the reasons you have prepared, if necessary.

5. Have an exit strategy: Disbelief and anger are natural. Some employees are embarrassed, and some become emotional. Allow the employee to vent or cry—and then give them time to pull themselves together. If the employee’s anger becomes unmanageable, have someone ready to step in and remove him or her from the room.

6. Don’t allow the employee to disrupt other workers: let him or her know they have a set amount of time to collect personal items, return company property, and leave. Keep an eye out for any trouble, but don’t feel that you must escort them from the building. It’s fine to end the termination on a pleasant note, if possible, by wishing the employee luck.

7. Inform remaining staff: While it is important to maintain the terminated employee’s privacy, his or her fellow workers need to be told about the situation. Just keep the details to a minimum; if the termination affects any remaining staff, let them know how; and if there is a replacement plan, share it. Don’t allow personal questions regarding the employee or the circumstances surrounding the termination.

No one likes to terminate employees. When it is necessary to do so, make it a little less painful by following these steps—and check with an HR professional for legal advice.

5 Tips for Hiring When You Have Too Many Choices

Wednesday, November 25th, 2009

too many hiring choicesFor many employers, hiring new staff is not an issue they’re dealing with right now. But for those who are expanding or replacing workers, good hiring decisions are necessary to stay viable. If areas of your business growing and need additional staff, here are some tips to prepare for the onslaught of employment applicants you’ll likely see.

1. Gauge Real Interest: You might receive a hundred responses to an advertised position, so screen for the truly interested candidates—before you start reviewing resumes. Send an email to every applicant asking him or her to complete a simple second step—like attending an information session or answering a few preliminary questions. Those who do not respond can be culled out immediately.

2. Schedule Interviews over One or Two Days: Depending on how many candidates you decide to see, plan to interview them all, back-to-back, over one or two days. Dragging the process out over a week or two is inefficient. And only seeing those job-seekers who are able to meet on your schedule is another way to screen out the less-than-enthusiastic.

3. Involve Your Staff: It’s wise to expand interviewing to more than just HR or hiring managers. When co-workers are encouraged to participate in the hiring process, they feel a sense of appreciation—and this approach creates camaraderie right from the beginning. New employees who know that everyone they work with had a hand in their hiring feel more accepted and transition more quickly.

4. Consider Conducting Personality Tests: Some firms have potential candidates complete 15-minute questionnaires that predict behavior, style, and motivation.

5. Observe Candidates Outside the Interview: Creative companies bring finalists into the workspace for a day or two of observation. Both candidates and existing staff and management do the observing—each side to see if the potential hire and company culture are a good fit. Taking candidates to lunch or dinner, or just hanging out after work in relaxed settings with other staffers can be very telling. Human nature leads us all to behave one way in an interview and another when we’re relaxed and having fun.

The best pre-employment screening process includes employee background checks, employee credit checks, and criminal background checks. You’ll know you’re hiring safe when you screen employees before offering a position.

Plan for Employee Retention Before They Plan to Leave

Thursday, November 19th, 2009

happy employer and employee on employee screening blogWhat makes employees happy and loyal? Company culture, extra perks, feeling appreciated by their employers—all of these factors are important, but they are not the deciding ones when employees are faced with the decision: “should I stay or should I go?”  The two things employees put at the top of the list are pay and benefits.

According to a survey conducted for the last three years by a Florida staffing firm, compensation and benefits are the most important thing in their relationships with their employers.

Although fewer workers have quit jobs this year (according to the U.S. Department of Labor), history suggests that workers who are unhappy will start looking for employment elsewhere as the economy improves. And the main reason they’re unhappy?  Their pay has been cut during the recession.

One study, conducted last May, showed that employees at 235 large U.S. firms are less committed to their employers—so those firms who managed to keep their strongest people during the recession may be at risk of losing them.

What can employers do to hold on to good employees?

1. Make up for pay cuts: it’s a sure way of making affected employees happier. And if you plan on giving raises, say so! Now is not the time for surprises—people need reassurance more than ever. So don’t keep plans to yourself, or use a pay raise to bargain with an employee after they announce they’re quitting.

2. If you promise a pay raise, follow through: nothing is worse than making a promise and not delivering on it.

3. Be flexible: We’ve shared lots of ideas in this blog about boosting morale and supporting employees’ needs. Sometimes it can make up for lower pay—but not always.

4. Pay a performance bonus: If you can, write a bonus plan that rewards your staff for meeting objectives. Pay-for-performance is a good way to give a sense of ownership and commitment.

5. Be open and accountable: if management is getting raises and bonuses, and staff is not, be prepared to explain why.

Be sure to check out our Pre-Employment Screening services. Protect your business, increase your peace of mind and lower turnover by hiring smart!

How Employers are Boosting Productivity

Wednesday, November 11th, 2009

happy employees on employee screening blogEmployers who cut staff to deal with a business slowdown, often experience a slowdown in worker productivity, too. Here are some free ways to boost it back up.

Be flexible: Not only do employees who work for managers they consider flexible produce more work, they are healthier. A recent study undertaken by eight federally-funded research teams in the U.S. show that employers’ policies affect employees in ways they might not have imagined. Cardiovascular disease is twice as prevalent in employees who have bosses unwilling to work with them on family issues like caring for sick children.

Employers with a culture of flexibility, such as remote work programs and flex hours, have workers who sleep an average of 30 minutes more per night. The same study reported that nearly 80 percent of workers want flexible work schedules, but many believe they will be overlooked for advancement if they ask for it.

The study also shows that businesses with open and flexible cultures have more engaged and supportive employees, and much less turnover.

Be supportive: Employers and workers are both feeling the strain of job cutbacks, losses in sales and profits, and an uncertain future. However, employers should try to be as supportive of their remaining employees as they are demanding of them. Listen to employees’ needs and suggestions, especially when re-prioritizing duties are necessary. Some tasks may have to be eliminated when staffing is decreased. Be empathetic to what your employees can physically and emotionally take on.

Be inclusive: When employers ask workers to take on more responsibility, productivity can be negatively affected. Consider giving your best workers leadership roles and the titles that go with them when you ask them to work longer and harder. A sense of ownership can boost morale and productivity.